In the wake of the COVID-19 pandemic, telemedicine quickly emerged as a viable, convenient alternative to traditional care. However, with this rapid growth came significant, unforeseen challenges.
Prior to the pandemic, primary care providers were responsible for over 50% of outpatient visits. As the pandemic progressed and began to impact our daily lives, these visits shifted to telehealth. Telemedicine providers stepped in to serve millions of Americans who were hesitant to go back to clinics. With brick-and-mortar practices struggling to adapt quickly to the "new normal" given the lack of technological infrastructure, telehealth companies like Teladoc saw a noteworthy advantage in the early stages of the pandemic.

Telemedicine allowed patients to consult with their healthcare providers without leaving their homes, reducing the risk of exposure to the virus.